Anti-Acne soothing Face Gel

 Packaging: Glass amber dropper bottle, packaged inside a cardboard cylinder to protect integrity of product. Product weight = 15g, Packaged weight =122g

Ingredients: Bakuchiol extract (Natural Retinol alternative), Hyaluronic Acid+B3+B5, Niacinamide B3, Vitamin C Oil, Pure Squalane, Organic Chamomile Hydrosol, Aloe Vera Ge, Xanthan Gum, Vegetable Glycerin, Vitamin E oil, Preservative Eco (natural preservative. 

Patch Test: Apply a small amount of gel to a small area of face prior to full application to check for skin sensitivity. Wash of immediately and discontinue use if this is applicable to the user. Please don't hesitate to reach out to us to discuss an alternative if required. 

Directions for use: This gel is designed to not only calm inflammation, but to reduce the chances of inflammation. Hence, apply gel to entire face, avoiding the eye area, any time of the day. Gently massage in or if too sore, pop into fridge for an hour or so and just sweep gel across the face and leave to do its work for as long as you can. If applied too thickly, gently rinse in cool water and gently pat face dry. Follow up with our anti-acne replenishing cream. 

Store at or below 30oC to ensure product efficacy and shelf-life longevity. Keep out of reach of children and pets.

Return & Refund Policy

• We are committed to providing high-quality, all-natural skincare products.
• If you have an issue with your product, please contact us within 48 hours of opening it.
• We keep a sample of every batch for quality tracking.
• Products should be stored at or below 30°C to maintain their quality.

Eligibility for Returns:

• Returns are accepted only if the product is unused, unopened, and in its original packaging, unless the product is faulty or damaged upon arrival.
• For health and safety reasons, opened or used products cannot be returned unless there is a proven quality issue.
• Returns must be initiated within 48 hours of receiving or opening your product. Returns requested after this period may not be accepted.

How to Initiate a Return:

• Please email us at [your email address] with your order number and details of the issue. We will respond within 2 business days with next steps.

Condition of Returned Items:

• Returned products must be in their original condition, unused, and with all packaging intact, unless the product is faulty.

Return Shipping:

• Customers are responsible for return shipping costs unless the product is faulty or damaged upon arrival. We recommend using a trackable shipping service.

Refund Process:

• Once your return is approved, we will provide instructions for returning the product.
• After we receive and inspect the returned item, we will process your refund to your original payment method. Please allow up to 7 business days for processing. Refunds may take several business days to appear, depending on your bank.

Exceptions:

• We do not accept returns for change of mind.
• Products that have been stored above 30°C or not according to our care instructions are not eligible for return or refund.
• Sale or promotional items are final sale and cannot be returned unless faulty.
• For hygiene and safety reasons, we cannot accept returns on opened or used products unless there is a quality issue.

Contact Information:

• For any questions about returns or refunds, please contact us at Viv@shiftingsands.com.au or 61+ 0402159052